Privacy Policy

This Privacy Policy explains how and when we collect, use, and share information when you purchase a product, contact us, or use our services through our website or related platforms.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including third-party services that you may access through our website. Please review their privacy policies to learn more about their data practices.

Information We Collect

To fulfill your order, you must provide us with certain information (which you authorize the platform to provide), such as your name, email address, postal address, payment details, and details of the product you’re ordering. You may also choose to provide additional personal information when contacting us directly.

Why We Need Your Information and How We Use It

We rely on several legal bases to collect, use, and share your information, including:

• As necessary to provide our services, such as fulfilling orders, resolving disputes, or providing customer support.
• When you have provided affirmative consent, such as by signing up for our mailing list (you may revoke consent at any time).
• If required to comply with a legal obligation, court order, or in connection with a legal claim (such as tax record-keeping).
• As necessary for our legitimate interests, provided these interests are not overridden by your rights, such as:
• Providing and improving our services.
• Complying with platform policies and terms of use.

Information Sharing and Disclosure

We share your personal information only for limited reasons and in limited circumstances, as follows:

• Service Providers. We engage trusted third parties (such as delivery companies) to perform functions necessary to operate our business. We share personal information only to the extent required to perform these services.
• Business Transfers. If we sell or merge our business, we may disclose your information as part of the transaction, only as permitted by law.
• Legal Compliance. We may collect, use, retain, and share your information if necessary to:
• Respond to legal processes or government requests.
• Enforce our agreements, terms, and policies.
• Prevent, investigate, and address fraud, security concerns, or technical issues.
• Protect the rights, property, and safety of our customers or others.

Data Retention

We retain your personal information only as long as necessary to provide services and as required by law. We may also retain information to comply with legal obligations, resolve disputes, and enforce agreements. Generally, we keep data for 4 years.

International Data Transfers

We may store and process your information using third-party services located in the US, EU, or other jurisdictions. If your information is transferred outside your jurisdiction, we will use appropriate safeguards to ensure compliance with data protection laws.

Your Rights

Depending on your location, you may have the right to:

• Access. Request a copy of the personal information we hold about you.
• Change, Restrict, Delete. Modify or request the deletion of your personal information (except where data retention is required by law).
• Object. Object to our processing of your information based on legitimate interests or receiving marketing communications after giving consent.
• Complain. If you reside in the EU or other jurisdictions with similar protections, you can raise a concern with your local data protection authority.

Contact

If you have questions or concerns, please contact us via our website’s contact page.